We take our responsibilities regarding the protection of personal information very seriously. This policy explains:
- Why we need your personal information
When you use services provided on this Website, you will be asked to provide certain information such as your name, contact details, and/or credit/debit card details. We will store this information and hold it on computers, computerized storage centers or otherwise. We will use this information, by way of example and without limitation, in some and/or all of the following ways:
- to register you with our website and administer our Website services where you have registered to receive these.
- to answer any queries which you may send to us by e-mail;
- in order to conduct customer satisfaction surveys;
- to meet our legal compliance obligations;
- process your orders and communicate with you about your purchase.
- for crime prevention and detection;
- address problems with the Website;
- to collect job application information, such as professional or employment-related information and education information;
- for direct marketing purposes, as set out in detail below; or
- allow you to communicate or contact us.
- How we use your personal information
The information you provide or that is obtained by us on the Website, will be used by us and/or our affiliates to provide you and other customers (via post, email, telephone or otherwise) with information about new products and services and special offers we think you will find valuable. We may also inform you about new products and services and special offers of selected third parties, where you have registered to receive these.
The information and/or data that you provide or that is obtained by us on this Website or otherwise, will be used by us and/or our affiliates to process your query, request or application. We may also inform you about any relevant opportunities, products or services (including those of selected third parties), where you have registered to receive these.
We may contact you by post, email, telephone (including SMS) or fax for these purposes. Your confirmation emails may include marketing material which we may feel will be of interest to you from other third parties. We may also use and analyses the information and/or data that we collect so that we can review, administer, support, improve and develop our business and the services which we offer.
- How long is your information retained?
We will retain your personal data only as long as we need it for the purpose it is being processed for. For example, when you contact us with a complaint, query, or other concern, we will retain your information as long as needed to respond to your query. We may use data aggregated by Google Analytics indefinitely with further notice to you.
We will periodically review the personal information we hold and delete it securely, or in some cases anonymize it, when there is no longer a legal, business, or consumer need for it to be retained. When we anonymize data, we may retain such data indefinitely without further notice to you.
- To whom we disclose your personal information
We do not sell or trade your personal information to third parties. We may share information about you as follows:
If you are a customer, your personal data (including sensitive personal data) has been provided to us for the purposes of provide a simple and convenient service to consumers, for home delivery or self-collection, of fresh produce and other products. You automatically authorize us to retain and/or use such data and to transmit to and/or to share it with: our own offices, our authorized agents, service providers, approved contractors, our other companies and/or brands, our affiliates, anyone to whom we transfer our rights and duties; third party companies offering related services (including, for example credit/debit card and other payment card companies, and other providers of such related services).
For all these purposes, The Website may provide its third-party service providers and processors with access to your personal information. These third-party service providers may be located outside the UAE. These service providers may include: credit/debit card verification providers, our data warehouse and customer relationship management center, marketing organizations, who may provide us support with marketing and promotional communications; internet service providers, cloud hosting companies who administer our web pages and provide internet services and host our facilities; third party companies offering related services, and consumer research companies that assist The Website with understanding consumer interests by conducting surveys. Some of these service providers may use technology such as cookies, web beacons, pixel tags, log files, Flash cookies, or HTML5 cookies to receive, collect or store information.
We may also disclose your personal information as permitted or required by applicable data protection laws in force from time to time, including but not limited to the Federal Decree Law No. 44 & 45/2021 (“Applicable Laws”). This could include disclosure outside the UAE. For example, we may disclose personal information to those governmental bodies who have authority to obtain it, in order to comply with a warrant or subpoena issued by a court of competent jurisdiction, and to comply with record production requirements.
We undertake to collect, process, store, save and transfer your data in compliance with the Applicable Laws in force from time to time.
We only share your personal information to the extent required for the performance of such services. The Website has implemented safeguards to ensure that our service providers treat personal information in a way that is consistent with the terms of this privacy
policy and that it is never used except to fulfil services to the Website.
- Access to/correction & updating of personal information
If your personally identifiable information changes, or if you no longer desire our service, you retain the right to correct, update or remove your personal information provided to us. You can exercise your rights by contacting us at [email protected]. We will acknowledge by reply email and refer your request to our local data protection team. If you have requested the deletion or rectification of your personal data, we will confirm that, or any other action taken in relation to your data, via a further confirmation email.
- Transfer of your personal information
Del Monte Foods UAE FZE is part of a global business. Our customers and our operations are spread around the world. As a result, we collect and transfer personal data on a global basis. That means that we may transfer your personal data to locations outside of your country.
Where we transfer your Personal Data to another country outside the United Arab Emirates, we will ensure that it is protected and transferred in a manner consistent with legal requirements. In relation to data being transferred outside of the United Arab Emirates, for example, this may be done in one of the following ways:
- the country that we send the data to might be approved by the UAE Data Office as offering an adequate level of protection for personal data;
- the recipient might have signed up to a contract based on “model contractual clauses” approved by the UAE Data Office, obliging them to protect your personal data; or
- in other circumstances Applicable Laws may permit us to otherwise transfer your personal data outside the United Arab Emirates;
When you use our website or enter personally identifying information, your details are transmitted across the internet securely. We have implemented technology and security features to safeguard the privacy of your personal information. We also follow strict security procedures in the storage and disclosure of information which you have given us to prevent unauthorized access should we be required to disclose sensitive information to you, we may request proof of identity in adherence with our security procedures before we are able to do so.
We will retain your information for a reasonable period or as long as Applicable Laws require.
- Tracking Website usage
We use tracking software to monitor customer traffic patterns and Website usage and to gather certain information like the number and frequency of visitors to the Website. This information (which may include the URL you just came from, the URL you next go to, what browser you are using and your IP address) is used to develop the design and layout of the Website to better meet the needs of visitors to the Website. We only use such data in the aggregate. The Website does not capture any personally identifying information.
This information is also used to analyze patterns and improve our marketing and promotional efforts, to improve our content and product offerings, and to customize our Website’s content, layout and services.
By using our Website, you give your explicit consent for us to collect this data and information and/or use it for the sales and services provided by the Website.
- Minors accessing our web site
You confirm to us that you are of the applicable legal age or over to access and use this Website in accordance with its terms. If you are a parent or guardian and you are aware that your child (a minor as defined by Applicable Laws) has provided us with personal information, please contact us so that we are able to take the necessary steps to delete the child’s personal information as soon as possible.
- News and updates
We will occasionally inform you about our special offers and new services via your e-mail address. You only receive our e-mails regarding news and special offers once you subscribe to this service. If you do not wish to receive these e-mails, you can unsubscribe at any time. Once you have unsubscribed, your e-mail address will be removed from the distribution list. You can opt out of receiving promotional emails and mailings by informing us of your preferences when you sign up for a Del Monte account. In addition, you may let us know as directed below in the “How to Contact Us” section. Please specify which types of communications you no longer wish to receive, and the relevant e-mail address.
Subject to the limitations set out in these terms and conditions and to the extent permitted by law, neither we nor any of our officers, directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliate (distribution) partners, licensees, agents or others involved in creating, sponsoring, promoting, or otherwise making available at the Website and its contents shall be liable for (i) any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including prices and availability ) of the Service,, (iii) any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of our Website, or (v) any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to us or any of our other business partners (including any of their employees, directors, officers, agents, representatives, subcontractors or affiliated companies), including any (partial) cancellation, force majeure or any other event beyond our control.
- How to Contact Us