1- Introduction

1.1 This Website Privacy Notice explains how Del Monte Saudi Arabia Factory Co. Ltd., Del Monte Foods Saudi Arabia Co. Ltd. & Del Monte Foods UAE – together with its parents, subsidiaries and affiliates (“we“, “our” or “us“) collects, uses and discloses any personal data that you provide to us when using, interacting or engaging with this website. References in this Website Privacy Notice to “you” are references to you as an individual or legal entity as the case may be.

By using this website, you agree to the collection, use and disclosure of your information as described in this Website Privacy Notice and agree to the Terms of Use which are incorporated by reference and available at [https://me.freshdelmonte.com/terms-conditions/].

1.2 If you do not agree to the requirements of this Website Privacy Notice, please do not access or use this website.

1.3 We take our responsibilities regarding the protection of personal information very seriously. This Website Privacy Notice has been formulated in accordance with the Personal Data Protection Law and Implementing Regulations in the Kingdom of Saudi Arabia (“KSA“) to help you understand the nature of personal data we collect from you and how personal data will be treated by us.

1.4 If you have any questions in relation to our use of your personal data or this Website Privacy Notice, please contact us using the contact details at 14 below.

2- The personal data we collect

2.1 We have identified below the types of information that we may collect, use, store and transfer in the collection and operation of our website:

(a) Identity Data: your full name and, if applicable, the name of your organisation and role at your organisation.

(b) Contact Data: any email address, telephone number or other contact details which you have provided to us.

(c) Customer Query Data: details of what you have contacted us about (including how we manage and administer responding to your queries), where you have made a purchase (including your credit/debit card details), the services or experiences we think you might be interested in, information relating to any service issues that arise in connection with our relationship with you and details of contact which we might have with you.

(d) Technical Data: internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

(e) Usage Data: information about how you use and engage with our website.

2.2 We do not collect any sensitive data about you (this includes any personal data revealing racial or ethnic origin, or religious, intellectual or political belief, data relating to security criminal convictions and offenses, biometric or genetic data for the purposes of identifying the person, health data, and data that indicates that one or both of the individual’s parents are unknown).

Potential consequences and risks that may arise from not providing your personal data

2.3 If you choose not to provide certain personal information we request, you will still be able to visit our website, but you may be unable to access certain options or services.

3- Purposes of collection

We will use this information about you, by way of example and without limitation, in some and/or all of the following ways:

(a) To register you with our website and administer our website services where you have registered to receive these.

(b) Providing a simple and convenient service to consumers, where applicable, for home delivery or self-collection, of fresh produce and other products.

(c) To answer any queries which you may send to us.

(d) In order to conduct surveys.

(e) To meet our legal compliance obligations.

(f) Process your orders and communicate with you about your purchase and for administration and operative purposes;

(g) Address problems with the website, including reporting a problem or reporting feedback about the operation of the website.

(h) To provide you with information about new products, services, campaigns and special offers we think that you might find valuable where you have registered to receive these.

(i) Allow you to communicate or contact us.

(j) To analyse the information and/or data that we collect so that we can review, administer, support, improve and develop our business and the services that we offer.

4 How is your personal data collected

4.1 We may use different methods to collect personal data from you and about you through:

(a) Direct interactions: You may give us your Identity Data, Contact Data and Customer Query Data on our website or by corresponding with us, this includes personal data you provide or we collect from you when you:

(i) register to our website;

(ii) submit an enquiry through the contact us page on our website;

(iii) submit an online form, request information, complete a survey or application through our website or otherwise submit information to us through our website or post or upload to our website; or

(iv) provide feedback or report a problem with our website.

(b) Automated collection: When you visit, navigate through or interact with this website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our Cookie Policy for further details.

4.2 We may supplement the information that you provide to us, or which we are given, with information that we receive or obtain from other sources, such as from our professional advisors, partners and agents and any third parties with whom we interact.

5- How long is your information retained?

We will retain your personal data only as long as we need it for the purposes it is being processed for as identified in this Website Privacy Notice or to allow us to comply with legal, regulatory or internal policy requirements. For example, when you contact us with a complaint, query, or other concern, we will retain your information as long as needed to respond to your query.

6- Who we may share your personal data with

6.1 We do not sell or trade your personal data to third parties. We only share your personal information to the extent required for the performance of such services.

6.2 We may share personal data about you with:

(a) our own offices, our authorized agents, service providers, approved contractors, our other companies and/or brands, our affiliates;

(b) if you are a customer, third party companies offering credit related services, which includes credit/debit card and other payment card companies, credit/debit card verification providers and other providers of such related services;

(c) third party service providers and processors who provide us with marketing and promotional communications on our behalf, including our data warehouse and customer relationship management centre and marketing organizations;

(d) internet service providers, cloud hosting companies who administer our web pages and provide internet services and host our facilities;

(e) third party companies offering related services, and consumer research companies who assist us with understanding consumer interests by conducting surveys;

(f) third parties to whom we transfer personal data as permitted or required by law. This could include disclosure outside KSA. For example, we may disclose personal information to those governmental bodies who have authority to obtain it, in order to comply with a warrant or subpoena issued by a court of competent jurisdiction, and to comply with record production requirements;

(g) any third party, in connection with a re-organisation, restructuring, merger, acquisition or transfer of our business or assets, provided that the receiving party agrees to treat your personal data in a manner consistent with data protection law;

(h) our professional advisors (e.g. lawyers, accountants etc.); and

(i) other legal or natural persons to allow us to defend against legal claims, including to establish or protect our legal rights, property or safety, or the rights, property or safety of others.

7- Your rights

7.1 Under applicable data protection law, you have the following rights:

(a) The right to be informed of the legal basis for collecting your personal data, and the purpose of collecting it;

(b) The right to access your personal data held by us and request a copy of that personal data in a format that is clear and readable;

(c) The right to request correction, completion or updating of your available personal data held by us;

(d) The right to request the destruction of your available personal data collected by us, which such personal data is no longer needed.

7.2 It is important to understand that these rights may be subject to certain restrictions, exclusions or exemptions set by the law and will be assessed on a case-by-case basis in compliance with the Personal Data Protection Law.

7.3 To exercise these rights above at 7.1, by submitting this form.

8- International transfers

We will only transfer personal data that we collect about you to countries outside KSA where there is adequate protection and in compliance with applicable data protection law.

9. Legal basis for collecting and processing personal data

The legal basis for the collection and processing of personal data is based on your consent. By accessing the website and where applicable providing the website with your personal data, you explicitly consent to its use in accordance with the principles outlined in this Website Privacy Notice.

10. Security

10.1 The information that you provide to us will be held in our systems, which are located on our premises or those of an appointed third party, which may be located outside KSA. We may also allow access to your information by other third parties who act for and/or in conjunction with us for the purposes set out in this policy or for other purposes approved by you.

10.2 When you use our website or enter personal data into our website, your details are transmitted across the internet securely. We have implemented the appropriate organisational, administrative and technical security safeguards to protect your personal data and to ensure the preservation of personal data. We follow strict security procedures in the storage and disclosure of information which you have given us to prevent unauthorized access, and should you request us to disclose personal data to you, we may request proof of identity in adherence with our security procedures before we are able to do so.

10.3 We have also put in place procedures to deal with any security breach of personal data and will notify you and the competent authority to the extent required by applicable law as soon we become aware of a data security breach.

10.4 In the circumstances set out in this policy where the website passes your information to a third party, we will ensure that the security measures that such party has in place in relation to the processing of your data are at least as stringent as those employed by the website. This does not apply where we are required by applicable law to pass your information to a third party, such as law enforcement authorities.

11 Tracking website usage

11.1 We use tracking software to monitor customer traffic patterns and website usage and to gather certain information like the number and frequency of visitors to the website. This information (which may include the URL you just came from, the URL you next go to, what browser you are using and your IP address) is used to develop the design and layout of the website to better meet the needs of visitors to the website. We only use such data in the aggregate and this website does not capture any personal data.

11.2 This information is also used to analyse patterns and improve our marketing and promotional efforts, to improve our content and product offerings, and to customize our website’s content, layout and services.

12 Cookies

12.1 Our website uses cookies to improve your experience while navigating through our website, personalise content and ads for you and to analyse our traffic and the effectiveness of our advertising. When choosing to access our website you give your explicit consent and agree for us to use them.

12.2 For more information about the cookies, we use and how you can control what cookies we set, please see our Cookie Notice.

12.3 When you visit or interact with the websites, Google Analytics, our third-party analytics solution, may use cookies or other technologies to automatically or passively collect information about your online activity. Google Analytics collects information that your web browser automatically sends to Google, such as the web address of the page that you visit and your IP address. Google uses this information to provide us with reports about traffic to our Sites and your visit to our Sites (such as the domain from which you access the internet, the web address of the website from which you linked to our Sites, the time and date of your visit the web pages that you view and click through). We will use this data to improve our Site structure and content. Google may also use this data in accordance with its Privacy Policy, which can be found at https://www.google.com/privacy.html For more detailed information on how Google uses your data through our Site, please visit https://www.google.com/policies/privacy/partners/.

13- Links

13.1 This website may contain links to other websites, features, plug-ins and applications. Some of these links may request or record information from users or use cookies or other methods to collect personal data from you.

13.2 We do not have control and are not responsible for the privacy practices and/or the security of websites not operated by us. When visiting a third party website either from hyperlinks displayed on this website, or otherwise, we encourage you to read the privacy policies of each and every website that collects personal data so that you can understand how the personal data you provide will be collected, held, used and distributed. This Website Privacy Notice applies solely to information and data collected by our website.

14- Changes to the Website Privacy Notice

14.1 If we decide to change our Website Privacy Notice, we will post the changes on our website, so you are aware of what information we collect, how we use it and under what circumstances, if any, we disclose it. This Website Privacy Notice may be amended by us from time to time and at our sole discretion. Use of the website after the effective date of the amendments constitutes explicit consent and acceptance of the amended terms and conditions. We reserve the right to apply the amended terms to the information and/or personal data which we have already collected, subject to any legal constraints.

15 Minors and Persons without Full Legal Capacity accessing our Website

15.1 You confirm to us that you are aged 18 or over and have full legal capacity. If a person under 18 or who does not have full legal capacity has provided the website with information without consent of their legal guardian, their legal guardian can contact the website to remove it.

16 How to contact us

16.1 If you have any questions or concerns about this Website Privacy Notice or the practices described herein, please contact our KSA Privacy Officer at: [email protected]