Job Info
Department: IT
Career Level: Professional
Experience: 1 - 2 Years
Description
Job responsibilities:
• Prepare process documentation, process flows, and design documents for service level management.
• Setup and maintain IT service processes: Service, Incident and Change Management.
• Ensure the maintenance and administration and timely closure of the tickets raised in ITSM tool (SysAid) for MENA region.
• Ensure security awareness and communications.
• IT Helpdesk support for all units in MENA region.
• Creating and managing forms for granting Active directory and other applications accesses for users along with assisting users to raise such forms.
• Coordinate for the SOD review with the Finance department where required
• For access related incidents/service requests, coordinate between offices within MENA region.
• Coordination for business continuity.
• Performing the ITGCC testing as per the corporate policy on weekly, monthly, quarterly, bi-annual basis.
• Coordinate all MS SharePoint support activities, including support IT and business users.
• Function as a member of Global IT compliance team from MENA region.
• Coordinate with the vendors for contract renewal, invoicing along with the ERP Manager & IT Director, where required.
• Raise invoices through Payment Requests and Purchase Requisitions, support for drafting CSR, CAR and ESB content where required.
• Draft the Global communication for learning and security awareness for Del Monte and coordinate with Corporate IT Coordinator to send out the communication globally.
• Send communications for MENA region on various topics related to IT.
• Coordinate all MS SharePoint support activities and testing of forms, including support IT and business users.
• Major IT admin coordination across all units in MENA.
• Updating Weekly Service reports for IT management.
• Coordinate with Global Helpdesk for requests, issues raised by the users in MENA region for operational support.
• Filing of Process documents and all relevant documents, deliverables & data in the Knowledge Base (Designed for the Project).
• Raise GAF forms for Project acceptance phases and coordinate with Corporate compliance.
• Mapping the ASAP deliverables of the project with the SDF deliverables and ensuring the SDF deliverables are completed and certificates are signed by the MENA and corporate management.
• Coordinate for the project – post implementation reviews and support, guidance is provided to users.
• Updating the project documents, sustainability tracker for the projects (Vanilla -MENA, K2 – North America).
• Ensure the creation and maintenance of relevant IT standard operation documentation in line with Regional standards
• Track Service Levels Provided by 3rd parties and provide incident report to ERP manager, Director IT for review before any contract renewal
• Organizing the Training calendars in coordination with the various departments.
• Assists internal audit team and serves as a liaison with external auditors to facilitate auditing process
• Coordinate with HR Department and management for the User cleanup review and password sharing analysis.
• Coordinate bi-annual application review and submit to Corp. Compliance team.
* Del Monte is committed to create an ideal environment for hiring and development through encouraging equality, fairness, and respect. Employees and jobseekers with special needs are legally protected against any kind of discrimination and harassment under the Business Ethics policy of Del Monte. Del Monte has also managed to develop the workplace in order to be accessible to employees with all kinds of disabilities through providing all required tools and technologies.
